Delivery page for delivery table

DELIVERY

UK

Type Cost* Delivery Time
UK First Class £1.99, £2.99, £3.50 or £4.50
(depending on weight and thickness) 		24 - 48 Hours (1 - 2 Working Days)

UK Next Working Day £6.99, £8.99 or £10.99 (depending on weight) Guaranteed Next Working Day by 1PM (requires signature)
Note: provided the order is placed before 3PM
Free UK Delivery Free
Note: for orders over £75 		3 - 4 Working Days



UK CHRISTMAS DELIVERY
UK Mainland: Last order date for delivery by Christmas is 3PM Monday 21st December 2015 or 3PM Wednesday 23rd December if selecting the UK Express Next Day service. Orders placed after this date will not be guaranteed for delivery by Christmas.

* Shipping costs for orders weighing above 2 Kg will be displayed at the Checkout

We will do everything we can to ensure as fast and efficient delivery as possible.

We try to process all orders within 24 hours of receipt. All Next Working Day orders placed before 3pm Monday to Friday will be dispatched that day. Orders placed after 3pm will be dispatched the next working day. For example, if you place your order after 3pm on a Friday or over the weekend, we will dispatch it the following Monday.

These delivery options apply to orders sent to mainland UK, Northern Ireland, Jersey and Guernsey, Isle of Man, Isle of Wight, Scottish Islands and Highlands, Shetlands, Orkney Islands, Sark, Herm and BFPO addresses, all up to a weight of 2kg. In the instance of oversize, overweight or bulky items we will contact you to confirm any increased shipping cost.

An email order confirmation will be sent to you and then a separate email confirmation when your order is dispatched . Should there be any difficulty with your order dispatch, we will contact you.

INTERNATIONAL

Region Destination Cost* Delivery Time
U.K. Off-Mainland Channel Islands, Northern Ireland, Outer Hebrides, Isle of Man
Please note: UK Standard delivery is not available to the Channel Islands 		Same as UK Options 3-5 Working days
Europe EU Countries £7, £12 or £15 (depending on weight) 5-12 Working days
International
Rest of the World. £8, £15 or £20 (depending on weight) 8-12 Working days








INTERNATIONAL CHRISTMAS DELIVERY
Last order date for delivery by Christmas is 3PM Monday 7th December 2015. Orders placed after this date will not be guaranteed for delivery by Christmas.

* Shipping costs for orders weighing above 2 Kg will be displayed at the Checkout

RETURNS

We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple. Our no quibbles returns policy means that if you're not 100% happy with any item we send to you, we will happily exchange or refund it for you. When you receive your item you have up to 21 days to change your mind and send it back to us.

We will Exchange or Refund all items which are:
  • returned to us within 21 days of receipt (or by 25th January 2016 if it is a Christmas present).
  • returned to us unused, undamaged, clean and in perfect condition, with the original packaging and with the labels attached.
Your statutory rights are not affected.

How to Return

Step 1
Contact us on [email protected] to let us know you are intending to return any item(s).

Step 2
enclose a copy of your invoice inside the package, letting us know what action you would like us to take, i.e. Store Credit (so you could Login and purchase a different item separately), Exchange (swap for a different item) or Refund. This will help us to ensure we process your return quickly and efficiently.

Step 3
Wrap securely and post to:


ULTRAmarathonRunning Ltd, Unit 28, Cuckoo Hill Farm, Castlethorpe Road, Hanslope, Milton Keynes, MK19 7HQ, United Kingdom

You will need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.

If you have any queries about returning your item(s), contact us on [email protected]

Exchanges

  • Remember to include the product name/code, size and colour of your required replacements.
  • We will dispatch the exchange item(s) postage free to UK addresses.
  • We will process your exchange as quickly as we can and subject to stock availability, aim to dispatch your replacements within 24 hours of receiving your return.
  • There may be slight delays during busy periods.

Refunds

  • We will refund your item via your original payment method or in some cases by cheque.
  • We try our best to process all refunds within 24 hours of receipt, however during busy periods allow 7 working days for your refund.
  • When we have completed your refund, we will send you an email to let you know.

Faulty Items

  • If you find a fault with your item, send it back to us and we will take a look at it as soon as we can. If we find a manufacturing fault, we will happily replace or refund it.
  • Faulty items should be returned within a reasonable time and preferably in a clean and dry condition.
  • Please enclose all your details and a covering note explaining the fault and any other useful details.
  • We will try to get back to you within 24 hours of receipt of your parcel, although during busy periods this may take slightly longer.
  • Where a fault is found, we will refund your reasonable return postage costs.
  • Occasionally, if we are struggling to locate a fault, we may request a second opinion from the product manufacturer.
  • Your statutory rights are not affected.

Cancellations

If you change your mind and decide not to go ahead with your order, you can cancel within 14 days from the date we receive your order. To cancel your order before dispatch, we recommend that you contact us by phone as soon as you can after placing your order, and we will do our best to cancel your order before it is dispatched. If you wish to cancel your order after dispatch, you will need to wait until you receive your order and then follow the Returns procedure.